Game Server Hosting FAQ

Resource scaling depends heavily on the engine. Our checkout system automatically calculates the recommended DDR5 RAM and logical cores required based on your target player count.

We utilize AMD Ryzen™ 9 7900 processors hitting 5.4GHz+, paired with ECC DDR5 RAM and RAID-1 Gen4 NVMe arrays for zero I/O bottlenecking.

Yes – change games instantly via the control panel; all data remains safe.

You receive a dedicated IP & port – players just enter them in-game.

Yes. Every game server instance includes a dedicated MySQL database with phpMyAdmin access hosted on NVMe storage.

We capture full snapshots and database dumps on an automated, multi-tiered schedule. For server files, we run daily snapshots (with a staggered minute to ensure your server experiences zero I/O lag) keeping a history of 7 daily, 4 weekly, and 3 monthly snapshots. For MySQL databases, we take midnight dumps and keep the last 4 daily and 2 weekly copies. You can perform instant, one-click restores for any backup from your control panel.

Yes. You can invite developers and moderators to your node with granular permissions via our sub-user management system.

99.9 % uptime backed by Layer 4/7 DDoS protection; automatic recovery on failures.

Our watchdog restarts crashed servers within seconds.

Yes. You can securely transfer existing world saves, databases, and plugin configurations directly to your node via SFTP.

No hard limits, but performance hinges on your resources. Hefty modpacks might need a bit more RAM/CPU grunt.

It depends on the cycle you pick: 7 days, 1 month, 3 months, or yearly. It auto-renews unless you cancel it.

Cancel anytime via your billing panel — that’ll put a stop to any future renewals.

We chuck in a 24-hour free trial so you can have a proper look at our service before you put your hand in your pocket. Paid services are non-refundable, as per our Terms of Service. In rare cases, like a billing cock-up or technical nightmare, we might sort you out with account credit.

Our free trial runs for 24 hours and gives you the full works so you can test server performance and features. A few resource caps or premium bits might be locked down during this time.

Too right! You can upgrade whenever you like. Once you upgrade or pay for an order, it becomes non-refundable and counts as a binding commitment.

If a billing glitch or tech fault is stopping you from playing, give our support team a shout. If it's a verified issue, we might bung you some account credit to make up for it, but cash refunds aren't on the table.

Not at the minute. We take a few different methods via Stripe.

Nope — VAT/taxes aren't tacked onto our prices.

Spot on — we use SSL, secure hosting, DDoS protection, and 2FA to keep your accounts locked down.

Yes — strictly for security and keeping track of logins. Stored securely and we don't dish it out to anyone.

No — only with the trusted providers we need to actually deliver the service.

Yes — ping an email over to [email protected] for a GDPR-compliant wipe.