RAY_DATABASE // FAQ
Frequently Asked Questions
Everything you need to know about our game server hosting, from setup and performance to billing and data security.
General & Technical
Slot count depends on expected players, but RAM/CPU needs vary by game. Our order page suggests optimal specs for each title.
Slots = player capacity, RAM = memory for world/mods, CPU threads = processing power. Each impacts performance differently.
Yes, supported titles can be switched directly in your control panel without losing data.
You’ll find the IP and port in your control panel — enter these in your game’s multiplayer join menu.
Yes — servers that support it come with a MySQL database and phpMyAdmin access at no extra cost.
Yes — invite team members via our multi-user management.
We guarantee 99.9% network and power availability. If a disruption occurs, our support and engineering teams work swiftly to restore service and resolve any underlying platform issues.
Our system auto-restarts it. You can also restart anytime from the panel.
Yes — upload via the file manager or SFTP to restore your worlds.
No set limit, but performance depends on your resources. Heavy modpacks may need more RAM/CPU.
Billing & Account
Based on your chosen cycle: 7 days, 1 month, 3 months, or yearly. Auto-renews unless cancelled.
Cancel anytime via your billing panel — stops future renewals.
We provide a 24-hour free trial so you can fully evaluate our service before committing. Paid services are non-refundable, as stated in our Terms of Service. In exceptional cases, such as billing errors or technical issues, account credit may be provided.
Our free trial lasts 24 hours and gives you full access to evaluate server performance and features. Some resource limits or premium features may be restricted during this period.
Yes! You can upgrade at any time. Once you upgrade or make a paid order, the service becomes non-refundable and is considered a binding commitment.
If you encounter a billing error or technical issue preventing normal use, contact our support team. In verified cases, we may provide account credit to compensate, but cash refunds are not available.
Not at this time. We accept multiple methods via Stripe.
No — VAT/taxes are not added to our prices.
Security & Privacy
Yes — we use SSL, secure hosting, DDoS protection, and 2FA to safeguard accounts.
Yes — for security and login tracking. Stored securely, not shared.
No — only with trusted providers as needed to deliver the service.
Yes — email [email protected] for GDPR-compliant deletion.
