Enterprise Hosting Infrastructure FAQ

Resource scaling depends heavily on the engine. Our checkout system automatically calculates the recommended DDR5 RAM and logical cores required based on your target player count.

We utilize AMD Ryzen™ 9 7900 processors hitting 5.4GHz+, paired with ECC DDR5 RAM and RAID-1 Gen4 NVMe arrays for zero I/O bottlenecking.

Yes, our container orchestration allows you to instantly switch the running game engine via the control panel while preserving your previous data.

Upon provisioning, you are assigned a dedicated IPv4 address and port binding to enter directly into your game client.

Yes. Every game server instance includes a dedicated MySQL database with phpMyAdmin access hosted on NVMe storage.

We grab full snapshots and database dumps on an automated, multi-tiered schedule. For server files, we run daily snapshots (staggered by the minute so your server doesn't hit any I/O lag) keeping a stash of 7 daily, 4 weekly, and 3 monthly snapshots. For MySQL databases, we take midnight dumps and hang on to the last 4 daily and 2 weekly copies. You can do instant, one-click restores for any backup straight from your control panel.

Yes. You can invite developers and moderators to your node with granular permissions via our sub-user management system.

We guarantee Enterprise-grade network availability with instant Layer 7 mitigation. In the rare event of a node failure, our orchestration auto-recovers your instance.

Our internal daemon monitors your process PID 24/7. If a segfault or fatal crash is detected, the daemon automatically reboots the container.

Yes. You can securely transfer existing world saves, databases, and plugin configurations directly to your node via SFTP.

No hard limits, but performance hinges on your resources. Hefty modpacks might need a bit more RAM/CPU grunt.

It depends on the cycle you pick: 7 days, 1 month, 3 months, or yearly. It auto-renews unless you cancel it.

Cancel anytime via your billing panel — that’ll put a stop to any future renewals.

We chuck in a 24-hour free trial so you can have a proper look at our service before you put your hand in your pocket. Paid services are non-refundable, as per our Terms of Service. In rare cases, like a billing cock-up or technical nightmare, we might sort you out with account credit.

Our free trial runs for 24 hours and gives you the full works so you can test server performance and features. A few resource caps or premium bits might be locked down during this time.

Too right! You can upgrade whenever you like. Once you upgrade or pay for an order, it becomes non-refundable and counts as a binding commitment.

If a billing glitch or tech fault is stopping you from playing, give our support team a shout. If it's a verified issue, we might bung you some account credit to make up for it, but cash refunds aren't on the table.

Not at the minute. We take a few different methods via Stripe.

Nope — VAT/taxes aren't tacked onto our prices.

Spot on — we use SSL, secure hosting, DDoS protection, and 2FA to keep your accounts locked down.

Yes — strictly for security and keeping track of logins. Stored securely and we don't dish it out to anyone.

No — only with the trusted providers we need to actually deliver the service.

Yes — ping an email over to [email protected] for a GDPR-compliant wipe.