Enterprise Hosting Infrastructure FAQ

Resource scaling depends heavily on the engine. Our checkout system automatically calculates the recommended DDR5 RAM and logical cores required based on your target player count.

We utilize AMD Ryzen™ 9 7900 processors hitting 5.4GHz+, paired with ECC DDR5 RAM and RAID-1 Gen4 NVMe arrays for zero I/O bottlenecking.

Yes, our container orchestration allows you to instantly switch the running game engine via the control panel while preserving your previous data.

Upon provisioning, you are assigned a dedicated IPv4 address and port binding to enter directly into your game client.

Yes. Every game server instance includes a dedicated MySQL database with phpMyAdmin access hosted on NVMe storage.

We capture full snapshots and database dumps on an automated, multi-tiered schedule. For server files, we run daily snapshots (with a staggered minute to ensure your server experiences zero I/O lag) keeping a history of 7 daily, 4 weekly, and 3 monthly snapshots. For MySQL databases, we take midnight dumps and keep the last 4 daily and 2 weekly copies. You can perform instant, one-click restores for any backup from your control panel.

Yes. You can invite developers and moderators to your node with granular permissions via our sub-user management system.

We guarantee enterprise-grade network availability with instant Layer-4/7 mitigation. In the rare event of a node failure, our orchestration auto-recovers your instance.

Our internal daemon monitors your process PID 24/7. If a segfault or fatal crash is detected, the daemon automatically reboots the container.

Yes. You can securely transfer existing world saves, databases, and plugin configurations directly to your node via SFTP.

No set limit, but performance depends on your resources. Heavy modpacks may need more RAM/CPU.

Based on your chosen cycle: 7 days, 1 month, 3 months, or yearly. Auto-renews unless cancelled.

Cancel anytime via your billing panel — stops future renewals.

We provide a 24-hour free trial so you can fully evaluate our service before committing. Paid services are non-refundable, as stated in our Terms of Service. In exceptional cases, such as billing errors or technical issues, account credit may be provided.

Our free trial lasts 24 hours and gives you full access to evaluate server performance and features. Some resource limits or premium features may be restricted during this period.

Yes! You can upgrade at any time. Once you upgrade or make a paid order, the service becomes non-refundable and is considered a binding commitment.

If you encounter a billing error or technical issue preventing normal use, contact our support team. In verified cases, we may provide account credit to compensate, but cash refunds are not available.

Not at this time. We accept multiple methods via Stripe.

No — VAT/taxes are not added to our prices.

Yes — we use SSL, secure hosting, DDoS protection, and 2FA to safeguard accounts.

Yes — for security and login tracking. Stored securely, not shared.

No — only with trusted providers as needed to deliver the service.

Yes — email [email protected] for GDPR-compliant deletion.