Frequently Asked Questions

Everything you need to know about our game server hosting, from setup and performance to billing and data security.

How do I choose the right number of slots and resources for my game server?
Slot count depends on expected players, but RAM/CPU needs vary by game. Our order page suggests optimal specs for each title.
What’s the difference between slots, RAM, and CPU threads?
Slots = player capacity, RAM = memory for world/mods, CPU threads = processing power. Each impacts performance differently.
Can I change the game on my server without buying a new one?
Yes, supported titles can be switched directly in your control panel without losing data.
How do I connect to my server after setup?
You’ll find the IP and port in your control panel — enter these in your game’s multiplayer join menu.
Do you offer MySQL databases for plugins or mods?
Yes — servers that support it come with a MySQL database and phpMyAdmin access at no extra cost.
Can I share control of my server with friends or staff?
Yes — invite team members via our multi-user management.
What is your uptime guarantee?
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What happens if my server crashes?
Our system auto-restarts it. You can also restart anytime from the panel.
Can I upload my own world/save file?
Yes — upload via the file manager or SFTP to restore your worlds.
Do you limit mod/plugin usage?
No set limit, but performance depends on your resources. Heavy modpacks may need more RAM/CPU.
When will I be billed?
Based on your chosen cycle: 7 days, 1 month, 3 months, or yearly. Auto-renews unless cancelled.
How do I cancel my subscription?
Cancel anytime via your billing panel — stops future renewals.
Do you offer refunds?
We provide a 24-hour free trial so you can fully evaluate our service before committing. Paid services are non-refundable, as stated in our Terms of Service. In exceptional cases, such as billing errors or technical issues, account credit may be provided.
How long is the free trial?
Our free trial lasts 24 hours and gives you full access to evaluate server performance and features. Some resource limits or premium features may be restricted during this period.
Can I upgrade during the trial?
Yes! You can upgrade at any time. Once you upgrade or make a paid order, the service becomes non-refundable and is considered a binding commitment.
What if I have a technical issue?
If you encounter a billing error or technical issue preventing normal use, contact our support team. In verified cases, we may provide account credit to compensate, but cash refunds are not available.
Can I pay with cryptocurrency?
Not at this time. We accept multiple methods via Stripe.
Do you charge VAT or other taxes?
No — VAT/taxes are not added to our prices.
Is my data safe with you?
Yes — we use SSL, secure hosting, DDoS protection, and 2FA to safeguard accounts.
Do you log my IP addresses?
Yes — for security and login tracking. Stored securely, not shared.
Will my personal data be shared?
No — only with trusted providers as needed to deliver the service.
Can I request my data to be deleted?
Yes — email [email protected] for GDPR-compliant deletion.